Terms & Conditions

Terms Of Service

This web site (agents.dilseyatra.com) is published and maintained by VS Travel Solutions, a company incorporated and existing in accordance with the laws of the Republic of India. When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below. When you access any sub-site through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site. Sub-sites may contain such additional terms and conditions of use as may be set out in such sub-site.

Site and Its Contents

This Site is only for your personal use. You shall not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. As long as you comply with the terms of these Terms and Conditions of Use, VS Travel Solutions grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way. Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions. Answers to such questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.

Ownership

All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the Content), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content. There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by VS Travel Solutions or otherwise. By displaying them on this Site, VS Travel Solutions is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. You may download such copy/copies of the Content to be used only by you for your personal use at home unless the subsite you are accessing states that you may not. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.

Agency Terms & Conditions

  • Payment due to Domestic/International Tickets for the weekly credit to be made within 2 days of the closing of the week (starting from 1st to 7th of the month) or as per the Collection period notified by DSY from time to time.
  • Service charges levied are to be collected from the customers on our behalf.
    1. Any cancellation of the ticket will be entertained only till 1800 Hrs. Cancellation received after the said time has to be done directly with airlines and such refunds shall be settled by company on next working day.
    2. If the payment is not made on time Dil Se Yatra can anytime cancel all the PNR’s/Tickets without any prior notice.
  • Any kind of Misuse of Airline/GDS PNR will solely be the responsibility of the agent and the amount will be recovered from the agent as an when received the debit note by the Airline or by the GDS.
  • There will no adjusting of the refund in the payment schedule. The refund will be given back to the agent whenever we will received it from the airline.
  • TDS will be deducted as per the law. TDS will be deducted on all commissions/incentives. The TDS certificate will be issued in the next Financial Year.
  • Any advance amount paid by the agent will be non-interest bearing and should be utilized within 360 days from the date of payment. If such advance is not utilized within this period of 360 days after which the same shall be deemed as forfeited.
  • The User shall request DilSeYatra for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check-in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and DilSeYatra as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or no show air or hotel booking shall be deemed to have been forfeited.
  • Agents will be responsible for maintaining all related documents including confirmation from the travellers that the amount paid by them for travel outside of India is in within the annual limits for resident individuals as prescribed by the Reserve Bank of India from time to time.
  • Company services fees will be applicable for all kind of refunds like - Normal Cancellation, No Show, Full Refund, Partial refund etc.
  • Agent has to utilize his wallet balance against the services offered by the company on online website. No amount shall be refunded to agency bank account in any circumstances.
  • That you, the Noticees, shall make payment for the services availed by cash/cheque/demand draft/credit card, and in case of non-payment within 7 days of the due date you, the Noticees, shall be liable to pay interest at the rate of 0.1% per day till the date of payment of the full amount.
  • That you agree to indemnify us from and against any and all losses, liabilities, claims, damages, costs and expenses asserted against or incurred by us that arise out of any breach or non-performance of any covenant or agreement made or obligations to be performed by you.

Others' rights

You are prohibited from posting or transmitting any defamatory, libelous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. VS Travel Solutions assumes no liability or responsibility arising from the contents of any communications containing any defamatory, erroneous, inaccurate, libelous, obscene or profane material. VS Travel Solutions may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates VS Travel Solutions policies in any way. VS Travel Solutions will fully cooperate with any law enforcement authorities or court order requesting or directing VS Travel Solutions to disclose the identity of anyone posting such materials.

VS Travel Solutions Rights

If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by VS Travel Solutions, as non-confidential. You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way VS Travel Solutions uses such material. Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by VS Travel Solutions anywhere in the world, in any medium, forever.

Transmitted Material

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to VS Travel Solutions does not cause VS Travel Solutions to have any special responsibility to you. The copyright in the contents of this website belong to VS Travel Solutions. Accordingly VS Travel Solutions reserves all rights. Copying of part or all the contents of this website without permission of VS Travel Solutions is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.

Disclaimer

The material in this Site could include technical inaccuracies or typographical errors. VS Travel Solutions may make changes or improvements at any time. The materials on this site are provided on an "As Is" basis, without warranties of any kind either expressed or implied. Tot the fullest extent permissible pursuant to applicable law, VS Travel Solutions disclaims all warranties of merchantibility and fitness for a particular purpose. VS Travel Solutions does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction VS Travel Solutions does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators. You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. VS Travel Solutions does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site. You also acknowledge that through this Site, VS Travel Solutions merely provides intermediary services in order to facilitate highest quality services to you. VS Travel Solutions is not the last-mile service provider to you and therefore, VS Travel Solutions shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site. VS Travel Solutions will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site. Notwithstanding anything else to the contrary contained elsewhere herein or otherwise at law, VS Travel Solutions 's liability (whether by way of indemnification to you or otherwise) shall be restricted to a maximum of INR 1000 (Indian Rupees One Thousand only).

Terms and Conditions of Use

VS Travel Solutions may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. VS Travel Solutions may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability. VS Travel Solutions reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of VS Travel Solutions's systems as well as its clients' interests are and remain, well-protected. Towards this end, VS Travel Solutions may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you. If VS Travel Solutions, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then VS Travel Solutions may cancel the said orders at any time up to 4 hours before the scheduled time of departure of the relevant flight or 4 hours before the expected date of visit to any property booked through VS Travel Solutions.

General Provisions

You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences. VS Travel Solutions requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations. By offering for sale travel to particular international destinations, VS Travel Solutions does not represent or warrant that travel to such point is advisable or without risk. VS Travel Solutions does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations. VS Travel Solutions reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. VS Travel Solutions shall have no obligation to take the needs of any User into consideration in connection therewith. VS Travel Solutions reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice. No waiver by VS Travel Solutions of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative. If any dispute arises between you and VS Travel Solutions during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Mumbai. The arbitration proceedings shall be in the English language. The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time. These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Kolkata, West Bengal, INDIA.